Three Travel SIM Card User Guide

Dear Customer,

Thank you for purchasing our three Travel SIM Card. To ensure smooth usage of the SIM card during your trip to EU/UK, please carefully read the following instructions.

Important Pre-Use Checklist

  1. Check Your Phone Status:
    • Unlocked Phone: Please confirm that your phone is an unlocked phone (SIM Free). This ensures the SIM card will work properly on your device.

Steps for Usage

  1. Before Departure:

    • Before you depart, please double-check that your phone is an unlocked phone.

  2. Upon Arrival in EU:

    • Insert the SIM Card: Please insert the SIM card into your phone only after you arrive in Japan. Do not insert the SIM card while in the US or any other country, as this may affect the SIM card's functionality.

  3. Phone Settings:

    • Enable Mobile Data: In your phone settings, enable mobile data and data roaming.
    • APN Settings: Set up the APN using the following information:
      • APN Name: three.co.uk
      • Username and Password: Usually leave these fields blank

Frequently Asked Questions

  1. Cannot Connect to the Internet:

    • Ensure your phone is unlocked and supports the mobile network bands
    • Check if the APN settings are correct.
    • Restart your phone.

  2. Checking Data Usage:

    • Refer to the instructions included with the SIM card for specific ways to check your data usage, or log into the provider's data usage platform.

Customer Service

If you encounter any issues while using the SIM card, please contact our customer service team. We are dedicated to assisting you.

Whatsapp : +85251183010

Thank you for your purchase. Have a great trip!